Frequently Asked Questions
đ¯ī¸ Products
What wax do you use in your candles?
All of our candles are hand-poured using 100% soy wax â clean-burning, long-lasting, and cruelty-free.
How long do your candles burn?
Our 9oz candles provide up to 40 hours of fragrance when cared for properly.
Are your products cruelty-free?
Yes! All Reminiscent Co. products are cruelty-free and made with clean ingredients.
đĻ Orders & Shipping
How long does it take to process my order?
Orders are processed within 3â5 business days before shipping.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $75.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates are calculated at checkout. Please note that customs fees and duties may apply and are the customer's responsibility.
âŠī¸ Returns
What is your return policy?
We accept returns within 14 days of purchase. Items must be unused and in their original condition. Please contact us at coreminiscent@gmail.com to initiate a return.
What if my order arrives damaged?
If your item arrives damaged, please reach out to us at coreminiscent@gmail.com with a photo and we'll make it right.
đŦ General
How can I contact you?
You can reach us at coreminiscent@gmail.com. We typically respond within 1â2 business days.